Talented and quality-conscious individuals produce Cubic Gems pieces. However, occasionally a product may need repair. While Cubic Gems does not give a lifetime guarantee on any product, we do have a repair facility.

We will do our best to repair items that are submitted, but please understand that not all submissions can be repaired due to the extent of the damage and/or wear and tear, nor can they be restored to their original state.

Regrettably, the Cubic Gems Repair Center is unable to accommodate the following services:

  • The decision on whether or not a product can be repaired is at the sole discretion of our repair team. Cubic Gems reserves the right to refuse any repair.
  • It is our policy that all items for repair are returned to the store where they were originally purchased. If that is not possible, the item(s) should be sent by insured mail or other insured carrier (UPS, FEDEX) to:
    Cubic Gems co., ltd Attn: Repair Facility

    NOTE:

    • We are not responsible for damages or loss during shipment, so please have your shipment insured, and keep a copy of your tracking number.
    • Personal deliveries or pickups will not be accepted.

If we are able to repair your Cubic Gems product, then there is a MINIMUM CHARGE OF $50.00 per item. In 2-4 weeks, we will contact you with an estimate for the repair charges, either by email, fax or phone call.

In the event we are not able to repair your Cubic Gems product, then we simply charge you a shipping and handling fee prior to returning the item.